Gray matters…That is the gray substance that exists between your ears. It’s been said that technology is doubling every six months, a statistic that has been reducing in time and increasing in speed. As technical know-how advances, so does the need to keep our minds sharp and our access to information fluid. Your ability to acquire knowledge, master skills, and put the skill to use in solving life’s challenges is your intellectual horsepower. Read More
It’s not about the software…but it sure helps. When focusing on transforming business and operations, we typically focus on increased productivity and efficiency. It is the behavior of people that may need to change in order to recognize both. Investing in learning to support those behavior changes is vital. The learning strategy needs to focus on increased productivity and efficiency as well. Why would we expect anything less? As was stated in a prior blog post, we want to do “more with less” but don’t want to do “less with less for more.” Read More
Manage a process.
Enable your people.
Too often, I hear sales leaders talking about managing sales representatives: how they prospect, how they present, how they overcome objections, and how they spend their time. It is as if managing people is a nonstop, all-the-time effort. I often wonder how some sales leaders actually find time for strategic thinking and action, let alone helping reps become more effective at selling. Read More
Mobile learning continues to be a topic of interest to training departments eager to reach their audience. The always on, always available aspect of smart phones and tablet devices is an appealing avenue to “push” all that corporate knowledge and essential information to the masses. The opportunity to reach internal employees and external partners and consumers has never been greater. The advances of the mobile phones and tablet devices have created an insatiable demand for more and more information and tools to be consumed. Read More
The State of Misalignment
We’ve all seen the results of poor alignment:
- Poor performance (duplicate efforts, dropped hand-offs, excessive time to completion)
- Poor customer service (not having all the information a customer needs, not having the most up-to-date information, different people giving different and conflicting responses)
- Frustrated people (leading to high turnover, marginalized performance, and loss of momentum) Read More
