Trust, they say, is a two-way street. Just like respect, people don’t automatically trust you. You have to earn their trust. The question then becomes, of course, how do I build trust? This is particularly important if you’re a new team leader and need to develop the trust of your team, or if you’re working with a new client and need to create the type of trusting relationship that will enable them to take risks with you when you make recommendations that require them to abandon old and comfortable behaviors.
About Chris Wall
Chris Wall has spent over 20 years as a technical writer, trainer, and instructional design consultant for a variety of clients in southeast Michigan. Chris' first assignment with RWD's Lean Healthcare practice was to re-design the nursing orientation for the ICU at the University of Minnesota Medical Center, and since then he has worked on several projects with the Mulit-media Solutions team. For fun, Chris enjoys reading, but his real loves are his family and his home theater and stereo system.
