These guidelines for 21st century communications deliver on the importance of using communication skills that can yield optimal performance and expected results. You can avoid the proverbial missteps, vagueness or misunderstandings passed in a common message and achieve communications utopia.
About Mike Brown
Mike Brown joined RWD in 2000 and was named director of RWD’s Performance Solutions Practice in 2005. He brings 20 years of experience in the adoption, training and implementation of the Toyota Management System. He helps clients in strategic planning and design of hospital operating systems to provide excellence in patient care. In addition, Brown provides executive coaching and mentoring in implementing Toyota Management principles.
