Author Archive
As the National Technology Practice Lead for RWD Technologies, Mike has been responsible for numerous content and information management systems for Fortune 500 companies in multiple industries. He has helped many of those companies, including RWD, better manage their corporate knowledge through new systems and community-based approaches.
Continued from Part I of “Knowledge Management for the Rest of Us” where Mike discussed considerations that should be taken when working towards a Knowledge Management Solution.
Don’t Forget the People
Every KM initiative has faced the same question and challenge at some point: how can we capture the wealth of knowledge that exists in the heads of our people? This has been a problem throughout civilization, dating back to the days of squires and apprentices to the time of social networking.
The phrase “knowledge management” conjures up many images for those who have been involved in this business of bits and bytes. From broad, high level strategic initiatives to large scale Knowledge Management (KM) system implementations, KM has seen its share of promise, disillusionment and evolution over the years. While the theories and technologies regarding KM have changed, the drivers for the need for KM continue to exist and grow: the explosion of information within a company’s systems, the need to capture knowledge from the minds of retiring workers, the increasing need to find information quickly and efficiently, etc.
