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RWD Performance Matters Blog

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Tom Sterling

About Tom Sterling

Tom has over 30 years of business management and consulting experience. He joined RWD Technologies 10 years ago, and within that time has worked with more than 20 different clients. His experience spans private and public sectors, large and small organizations, and global and domestic engagements. He has a solid understanding of the planning and initiatives that lead to client success. Tom is equipped with a Master’s of Science degree in Organization Development from Pepperdine University, and has successfully led strategy deployment, team development, process improvement, technology implementation, and organization design initiatives.

The State of Misalignment

We’ve all seen the results of poor alignment:

  • Poor performance (duplicate efforts, dropped hand-offs, excessive time to completion)
  • Poor customer service (not having all the information a customer needs, not having the most up-to-date information, different people giving different and conflicting responses)
  • Frustrated people (leading to high turnover, marginalized performance, and loss of momentum) Read More

One of the most jarring statements I’ve ever heard was made by anthropologist, Margaret Mead:

Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it is the only thing that ever has.

Small groups of committed individuals have one thing in common: they are driven by a powerful purpose. People who come together around a purpose not only put aside their individual differences, but use their differences to the advantage of their cause.

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Alignment

Business Alignment

February 1st, 2011 by

My favorite auto mechanic has this machine set-up that aligns the wheels of my car to keep it headed in the right direction. After a good alignment, I don’t have to fight to steer, the tires aren’t wearing down prematurely, the gas mileage improves, and the ride is much smoother. Wouldn’t it be nice if organizations had something like that?

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