RWD

The State of Misalignment

We’ve all seen the results of poor alignment:

• Poor performance (duplicate efforts, dropped hand-offs, excessive time to completion)
• Poor customer service (not having all the information a customer needs, not having the most up-to-date information, different people giving different and conflicting responses)
• Frustrated people (leading to high turnover, marginalized performance, and loss of momentum) Read More

Living in a city, I see diversity all around me every day. I strive to get to know people from varied cultural backgrounds and enjoy learning about their differences. At times this forces me into situations that are a bit outside of my comfort zone, but I realize that this is part of the learning process and is necessary to build better relationships. Read More

Oh…We’ve tried that before and it didn’t work. Ever hear that before? It may be coming from senior management or from team members on the manufacturing floor. What could have made them so bias towards a new initiative? Was it that they have seen the song and dance once before, or was it given an honest shot and it failed on its own demise? Maybe the strategy was mistimed, lacked leadership buy-in, or not applicable to the current economic condition; either way, the initiative didn’t pass muster. As a front line performer, you need to lead the team in a new direction to improve the current performance. Read More

Execution is the bridge between strategy and results. The bridge is composed of people doing what is needed to realize the desired results. In theory,  the plans are feasible, resourced, and fully communicated. In practice, they may be flawed, confounded, and misunderstood. Read More