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RWD Performance Matters Blog

Archive for the ‘Operational Excellence’ Category

Sustainment of any process improvement is the real key to getting a return on our change investment. Sadly, this seldom occurs. We gather and organize information to justify our change effort. We explore options. We generate ideas for possible solutions. We decide on a course of action from among the possible strategies. We implement the changes. But then, the TASC wheel described by Wallace and Adams that contains these sensible steps grinds to a halt. Read More

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Get Fit!

December 13th, 2011 by

Getting fit takes discipline, dedication, energy, sacrifice, pain (sometimes physical and/or mental) – and so is it any wonder that at a time when it seems that the masses lack the moxie to ‘stick to it’ that people are more out of shape than ever? Statistics show that more people try and fail at exercise (and eating healthy, and quitting smoking) than succeed. In my opinion, this is downright criminal.

What happens that when we have more access to information and education than ever, that health and wellness actually worsens??? Baffling, to say the least – or is it?

I see very much the same thing when it comes to business Read More

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Run Don’t Walk

November 16th, 2011 by

If I hear someone tell me “crawl, walk, run” one more time, I’m going to stamp my foot and cast a spell on them. Thus cursed, they will fall asleep for a month and wake up to find that not only is running possible, but also necessary and now. Read More

A former coworker of mine earned her PhD in survey techniques, and knowledge and performance assessment. She was great fun to work with whenever you wanted to ask people questions, and she mentored me on the basics of asking questions in training settings. This blog describes two of the best gems she shared with me when it comes to writing knowledge check or assessment questions.

Read More

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The Black Hole

October 6th, 2011 by

Part of what I love so much about what we do at RWD is that we get the opportunity, on a daily basis, to immerse ourselves in the critical challenges that face our customers, and have the privilege to assist these clients in transforming their teams, business units, organizations and overall business results. Read More